AI & AUTOMATION FOR TRADES + INDUSTRY
AI & automation. Built around your business.
We build AI and automations around your people, your processes and your tools. Less time quoting, copying and chasing. More time to move the business forward.
YOUR BUSINESS. PROPERLY SCOPED. FREE.
Scope your own business with a diagnostic informed by leading consulting frameworks. Turn what you know about your operation into a clear view of where AI, automation and custom applications could save time and money.
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YOUR BUSINESS DIAGNOSTIC
Work through your processes, bottlenecks and goals. Build a first scope you can challenge, refine and use to decide what is worth pursuing. Explore it yourself, or bring it to Human when you’re ready.
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A guided self-interview, a three-page PDF and a detailed online workspace to help you decide what is worth doing.
01 / WHAT YOU PUT IN
Answer 10 questions about your business, then 10 questions in each business area you choose. Explore up to 10 areas: leadership, marketing, sales, service, operations, finance, people, stock, IT and admin/legal.
Then enter the real numbers: the tasks, how often they happen, the minutes they take, who does them and what those people are paid.
02 / YOUR DOWNLOADABLE REPORT
Your annual automation value, split into cash costs that could stop and the value of time returned. Monthly hours are also translated into working weeks per year. See the opportunity count, readiness score out of 100, estimated payback, value by business area and the first four jobs to tackle.
The specific bills each opportunity could replace, named line by line with how the cost stops. See annual cash, annual value of hours and monthly hours by area, alongside estimated build cost, annual running cost and payback in months.
Figures use your own volumes, minutes and pay rates. Freed hours are never double-counted as cash savings.
Three phases with timeframes, focus and outcomes. Your first four jobs include the business area, type of intervention, a short summary, annual value and monthly hours. See where to begin and your readiness score.
03 / EXPLORE THE DETAIL ONLINE
Browse priced opportunities, filter by business area and expand each one into its own business case.
04 / CHOOSE YOUR NEXT MOVE
Shortlist the opportunities worth pursuing, then send them to Human in one click. Arrive with a clearer brief and a shared starting point for the work.
The diagnostic provides an initial scope based on your inputs. Savings, costs, feasibility and timing are estimates to validate before committing to a build.
A practical first scope of your business. Yours to explore, at no cost.
Example report shown. Figures relate to the example business and are not a forecast for yours.Free diagnostic. Your business. Your next move.
INTEGRATIONS
Connect the tools you already use, or build something of your own. We design bespoke apps, internal dashboards and customer portals alongside AI agents and integrations, all around the way your business works.
Your existing software is a starting point, not a limit. We scope the right mix of integrations, custom applications and automation for your business.
WHAT THIS COULD LOOK LIKE IN YOUR BUSINESS
These are examples of agents and workflows we can build. Your priorities, systems and ways of working shape the solution.
EXAMPLE / VOICE & ENQUIRY AGENT
A voice agent can answer incoming calls, collect the job details and route the next step using your rules. It can prepare a booking request, transfer a call or send a clear summary to your office.
Call, email or website enquiry
Capture details · check fit · prepare follow up
Confirm the job and make the commitments
THE AIM Fewer missed opportunities. Less time chasing details.
Every build is scoped individually. Connections, actions and human approvals are agreed before anything goes live.
MORE CAPACITY. FEWER REPEAT TASKS.
Missed calls while you’re on the tools. Quotes waiting on supplier prices. Job notes entered twice. We help you fix the everyday friction that slows good businesses down.
Capture enquiries, prepare quotes and follow up consistently, so promising jobs keep moving while your team gets on with delivery.
MEASURE: RESPONSE TIME & QUOTE CONVERSIONTurn site notes into useful updates. Get the right job details to the right people. Reduce the copying, chasing and checking between systems.
MEASURE: ADMIN TIME & MISSED HANDOVERSPrepare completion packs, draft invoices and organise payment reminders, with your team reviewing the details that matter.
MEASURE: TIME FROM COMPLETION TO INVOICEA COMMERCIAL ELECTRICAL JOB. CONNECTED.
A warehouse lighting upgrade, from first conversation to supplier order. Your electrician makes the technical decisions. The agents handle the work in between.
“We need to upgrade the lighting in our warehouse. Can you quote it?”
“Of course. What’s the site address, and when could an electrician inspect it?”
A voice agent takes the enquiry, collects the details and prepares a site visit request, even while the office is busy.
Prepared from the electrician’s approved site survey.
The agent assembles the scope, supplier prices and labour rates. Your electrician reviews it before it goes to the customer.
Once purchasing is authorised, the agent sends the order to your supplier, records the confirmation and keeps the team updated.
Technical scope, quantities, pricing and purchasing approvals stay with your team. The example shows a workflow we can build, with illustrative job details.
AI IN CONSTRUCTION & INDUSTRY
Lower production costs. More output from the operation. A measurable return on investment. These published manufacturing results show the commercial potential of AI within a well delivered digital transformation.
MANUFACTURING · INDUSTRY BENCHMARK
The World Economic Forum’s January 2025 Lighthouse cohort reported an average 26% reduction in conversion costs: the cost of turning materials into finished goods. The improvements came from digital solutions including AI, machine learning and advanced analytics.
World Economic Forum · January 2025↗INDUSTRIAL MANUFACTURING · PRODUCTIVITY
Emirates Global Aluminium reported an 18% increase in labour productivity and 12% more product throughput through its AI and digital transformation. The programme combined custom AI use cases, shopfloor apps and changes to working practices.
McKinsey · EGA case study↗INDUSTRIAL MANUFACTURING · FINANCIAL RETURN
The same EGA transformation reported a 170% return on investment over its first three years. This is the return from the full change programme, including AI, digital infrastructure and workforce development, rather than an isolated AI return.
McKinsey · EGA case study↗Published findings from manufacturing, not human. client results. The WEF figure is an average across selected leading sites, not an industry wide average or an isolated AI effect. The two EGA figures describe the same large industrial transformation and include technology, process and people changes. These outcomes are not forecasts for a smaller trades business. We agree the baseline, costs and success measures for your own project before building.
YOUR ENGAGEMENT WITH HUMAN.
This is what happens when you engage us. We work with your office and field teams to map your business, agree the scope, build your automation and help your people use it with confidence.
A clear brief before we build. Regular progress reviews. Training at launch. A partner to support you afterwards.
We meet to understand your business, your background and the goals you are working towards. Tell us how your team operates and what is slowing you down. Together, we decide whether there is a useful next step.
YOUR TAKEAWAYA shared understanding of your priorities and a recommended next step, with no cost or obligation.
We sit down with the people doing the work and trace the journey from enquiry to payment. We find the repeated tasks, the handover gaps and the time being lost.
YOUR TAKEAWAYA clear process map and a prioritised list of opportunities.
Together, we choose a worthwhile starting point. We confirm the systems, data, approvals and exceptions, then agree the investment, delivery milestones and how success will be measured.
YOUR TAKEAWAYA defined scope, delivery plan and business case before we build.
We build around your tools and business rules. Your team sees the work as it develops, and we test real scenarios, including missing information and unusual requests.
YOUR TAKEAWAYA tested workflow, with the right checks and approvals in place.
We introduce the workflow in a controlled rollout, train the people using it and give them straightforward guides. Everyone knows what it does, what they review and where to get help.
YOUR TAKEAWAYA confident team and a clear way of working from day one.
We agree an ongoing support plan, monitor the workflow and review its results with you. As your processes change, we keep the system useful and scope the next improvements together.
YOUR TAKEAWAYAn accountable partner and ongoing visibility of business value.
YOUR BUSINESS COMES FIRST
Your team knows the work. We take the time to learn it. From the workshop to the office, we build around the people, decisions and details that make your business run.
We recommend AI where it earns its place, and straightforward automation where that does the job.
A partner from first conversation to everyday use ↘TRADES & INDUSTRIES WE SUPPORT
human. builds bespoke apps, AI agents and business process automation for trades, construction, field service and industrial businesses across Australia. We scope each solution around your team, systems and commercial goals.
BEFORE WE GET STARTED
Yes. We design and build custom applications, internal dashboards and customer portals as well as AI agents and integrations. We start with the work your team needs to do, then agree the features, connections, ownership and support before building.
We work with trades and industrial businesses across Australia, including building, electrical, plumbing, HVAC, mechanical, property maintenance, civil and automotive services. See our full trade directory above. Every project starts with a free discovery conversation.
Start with a free discovery conversation. We get to know your business, background, goals and current challenges, then agree whether a paid mapping and scoping engagement makes sense.
We start with what you already use. During scoping, we check the available integrations, access and data quality. If a connection is limited, we explain the options before you commit to a build.
An agent can work with information such as emails and job notes, follow agreed instructions, and take permitted actions in connected systems. We define its boundaries and where it must hand over to a person.
Only the actions you approve are automated. Pricing, commitments, purchasing and other important decisions can stay behind a human approval step. We agree those rules with you before launch.
The pricing section gives you indicative starting points. Your proposal confirms the scope, investment and timeline once we understand the workflow and the systems involved. Ongoing support and any software or usage costs are set out clearly.
We onboard your team and agree the support, monitoring and review arrangements for your workflow. Ownership, access, documentation and any ongoing service costs are set out in your agreement.
LET’S FIND YOUR FIRST OPPORTUNITY
Show us how your business works.
We’ll help you see where automation makes sense.